Returns Policy

1.1 Goods ordered from our stock range can be returned for a full refund or credit within 30 days of receipt. To qualify for a refund or credit note, the items must be in a saleable condition. The condition of the goods will be mutually agreed upon at the time of return.

1.2 If the returned goods are found to be in non-resaleable condition, we reserve the right to refuse the refund.

1.3 For goods that have been specially ordered, a minimum of 10% handling charge will apply. This may be more depending on supplier charges. We reserve the right to refund OR credit.

1.4 We are unable to accept returns for any goods that have been custom made to specific customer requirements or modified at the customer’s request.

1.5 Faulty or defective goods must be reported to us within 14 days of receipt. We will conduct the necessary testing and assessment of the item. Please allow a reasonable timeframe for this process. If the goods are confirmed to be faulty, we will issue a refund or credit to your account as agreed.

1.6 We cannot replace or refund any goods that have been found to be incorrectly installed or damaged due to improper use.

For any questions or further assistance regarding our returns policy, please contact our customer service team.

Thank your choosing MD Thompson Electrical Wholesalers Ltd